Following a recommendation I have switched to using Carole Burnell for making my appointments. Compared to other service providers I have tried in the past Carole Burnell provides the appointments promptly and they are of a much higher quality with zero no shows and few being re-scheduled. I have introduced a number of my clients to Carole Burnell if they have been in need of a telemarketing service and have no hesitation in recommending her. - Graham Knight

Our business is growing and our time is essential to us so the lead generation service that Carole Burnell provide is solving two problems in one – saving time and generating income. Of course the one concern with telesales is the potential harm to reputation that comes with outsourcing, however the feedback about the Fortuna approach has been 100% positive from the meetings we have attended. - Granted Consultancy LTD

My experience of working with Carole Burnell is that they have significantly increased the overall quality and level of interest shown by client prospects. This has resulted in a 25% additional uptake and has provided me with improved business opportunities. Carole Burnell also offers criteria assessment and data search and selection which has led to better results. - Peter Gledhill  

Mick Davis is an accomplished and commercially astute senior operations manager with extensive and varied manufacturing and engineering sector experience and far-reaching knowledge of supporting both SMEs and established businesses. Within his roles he has offered strategic and operationally sound solutions utilising Lean methods. Carole Burnell has successfully worked with Mick in generating appointments.

Carole continues to provide a fast and friendly appointment service tailored to my needs and enabling me to get in front of suitable managing director owners - Peter Smith

Stuart Garner- IIB Associate



Over the last 10 years I have utilised a number of B to B Marketing and Telesales companies to generate new business, with varying degrees of success, Carole's is the first company I've found that offers a quality bespoke service at competitive prices. - S.Garner, Managing Director

We are a firm of Financial experts in North London, we decided it was time to look at developing business relationships. We called on Carole, an expert in this field for help. We found her very professional throughout and have had positive feedback about her from the prospects themselves. I would not hesitate to recommend her to anyone in need of a reliable and focused source of leads. - Peter Winter

“We have been using Carole Burnell Appointments now for 4 months and during that time have found them to be very professional in their approach to appointment generation. They keep us informed throughout our campaign and achieve valuable convertible appointments for us”


We have used Carole Burnell over the past 3 months and they have provided us with a good variety of appointments across the North West, ranging from golf clubs, restaurants and offices (all within the geographical range we specified and all meeting the minimum hours requirements we specified).
The appointments have been of a good quality, with a dedicated point of contact, who has in the majority been the decision maker, and on the rare occasion when the decision maker hasn't been present, or the appointment has been cancelled, Carole and her team have been happy to reschedule for us.
I would happily recommend Carole Burnell to any company looking to improve their appointment booking procedures, and we will certainly be continuing to use their services.

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